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- How can I track my order?
June 12 2024 5:30pm
As soon as your package is on its way, you will receive a shipping confirmation email with tracking information. To view your order status and to track your pac...
- How does pre-order work?
June 12 2024 5:31pm
When placing a pre-order, the full amount is required at the time of purchase.The estimated delivery window for pre-order(s) is located on the product page and ...
- How long will it take to receive my pre-order?
June 12 2024 5:31pm
The estimated delivery window for pre-order pieces is located on the product page and in your order confirmation email. This window is provided by the designer ...
- When will my order arrive?
June 12 2024 5:31pm
Shipping times may vary per item. You can review each item's estimated delivery date at checkout. Some items are custom made to order and will experience an...
- Do you charge sales tax?
June 12 2024 5:32pm
In accordance with tax law, sales tax is collected on orders shipping to Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Ge...
- Can I change or cancel my order once it has been placed?
August 6 2024 9:49am
Once an order has been placed, it cannot be modified. If you need to cancel your order or pre-order, please contact Customer Care at help@olivela.com and we wil...
- What happens if I experience a brand initiated cancellation?
June 12 2024 5:33pm
On occasion, designers have to cancel orders due to production reasons. If your order/item(s) have been cancelled, you will be notified immediately and refunded...
- Do you offer gift receipts or gift wrapping?
June 12 2024 5:33pm
We do not offer gift receipts or gift wrapping at this time....