## Orders

### Search:

Articles

- [**How can I track my order?**](https://help.olivela.com/en_us/how-can-i-track-my-order-H1Jd7cwB0)
  June 12 2024 5:30pm  
  As soon as your package is on its way, you will receive a shipping confirmation email with tracking information. To view your order status and to track your pac...

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- [**How does pre-order work?**](https://help.olivela.com/en_us/how-does-pre-order-work-BkTtQqvrR)
  June 12 2024 5:31pm  
  When placing a pre-order, the full amount is required at the time of purchase.The estimated delivery window for pre-order(s) is located on the product page and ...

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- [**How long will it take to receive my pre-order?**](https://help.olivela.com/en_us/how-long-will-it-take-to-receive-my-pre-order-SJEo79vS0)
  June 12 2024 5:31pm  
  The estimated delivery window for pre-order pieces is located on the product page and in your order confirmation email. This window is provided by the designer ...

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- [**When will my order arrive?**](https://help.olivela.com/en_us/when-will-my-order-arrive-r1inmcvS0)
  June 12 2024 5:31pm  
  Shipping times may vary per item. You can review each item's estimated delivery date at checkout. Some items are custom made to order and will experience an...

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- [**Do you charge sales tax?**](https://help.olivela.com/en_us/do-you-charge-sales-tax-H1OR75wrA)
  June 12 2024 5:32pm  
  In accordance with tax law, sales tax is collected on orders shipping to Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Ge...

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- [**Can I change or cancel my order once it has been placed?**](https://help.olivela.com/en_us/can-i-change-or-cancel-my-order-once-it-has-been-placed-B16lVqwSA)
  August 6 2024 9:49am  
  Once an order has been placed, it cannot be modified. If you need to cancel your order or pre-order, please contact Customer Care at help@olivela.com and we wil...

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- [**What happens if I experience a brand initiated cancellation?**](https://help.olivela.com/en_us/what-happens-if-i-experience-a-brand-initiated-cancellation-ryQfEcwBR)
  June 12 2024 5:33pm  
  On occasion, designers have to cancel orders due to production reasons. If your order/item(s) have been cancelled, you will be notified immediately and refunded...

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- [**Do you offer gift receipts or gift wrapping?**](https://help.olivela.com/en_us/do-you-offer-gift-receipts-or-gift-wrapping-HySE9PHR)
  June 12 2024 5:33pm  
  We do not offer gift receipts or gift wrapping at this time....

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## Still have questions?

### Please contact Customer Care at help@olivela.com