What is your return policy?

What is your return policy?

July 23 2026 11:54am • Est. Read Time: 2 MIN

Olivela offers returns or exchanges for items not marked Final Sale within the return window applicable to your order. For Fine Jewelry purchases, please reference the below information to find the applicable return window by brand. A $9.95 restocking fee applies to each item returned. Items returned for store credit are not subject to a restocking fee. Exchanges are free of charge. Items returned after the applicable return window are ineligible for a refund or exchange. Returns must be shipped back within the item’s applicable return window to be eligible for a refund. Once we have received and processed your return, refunds will be issued via the original method of payment. Purchases made using a gift card or store credit will be refunded as credit to your Olivela account.

To get started, visit olivela.com and select Create return from your Order history. You will need your order number and the email address of your Olivela account. To ensure that we are able to track your return, and that your return is processed quickly and smoothly, we ask that you do not send your return using a personal shipping label.

To qualify for a refund, all returned items must be in unused, unworn, unwashed and undamaged condition, in the original packaging with designer and seal tags attached. Packaging may include hangers, plastic wrap, boxes, dust covers, sanitary liners, and garment bags. Select items are final sale and cannot be returned, as indicated on your order confirmation. We reserve the right to decline any returns that do not meet this criteria. Please allow up to 14 days for processing. Refunds will be issued to your original payment method minus the restocking fees, or as store credit, if selected. Purchases made with an Olivela gift card will be issued a replacement gift card.

At Olivela, we are committed to providing an exceptional shopping experience, including hassle-free returns for eligible items. To maintain the quality of our service and uphold the integrity of our offerings, we carefully monitor return activity. While we strive to offer flexibility, accounts with a disproportionately high return rate may be subject to review and potentially be closed at our discretion. This measure ensures that all our customers can continue to enjoy the premium shopping experience they expect from Olivela. Should you have any questions or concerns regarding your returns or account status, please contact our dedicated Customer Service team for assistance.