help/
76 pages · Updated August 12, 2026
Pages
- Education
- Health & Wellness
- Redeeming Points
- PROPOSITION 65
- Can I change or cancel my order once it has been placed?
- Olivela Rewards Program Account
- Nature
- Olivela Rewards Program Earning Points
- What is the option to pay in installments on Shop Pay?
- Can I choose the font or style?
- Do you charge sales tax?
- Is there a limit to how many points I can earn?
- What can I engrave into a piece?
- Can I return or exchange an engraved item?
- Do you offer gift receipts or gift wrapping?
- Do I need to create an account to make a purchase?
- When will my order arrive?
- How can I track my order?
- Which jewelry items are eligible for engraving?
- How long will it take to receive my pre-order?
- Can I cancel or return a gift card?
- How does pre-order work?
- Can I buy gift cards with Shop Pay Installments?
- What if I miss a Shop Pay installment payment?
- Have more questions about Shop Pay?
- How can I choose which cause partner I want to support?
- Can I use Shop Pay Installments if I'm an international customer?
- Are there late fees with Shop Pay?
- Is the 20% giveback associated with my purchase tax deductible?
- What payment methods do you accept?
- Do you price match?
- Are items authentic?
- Can I return an item purchased with a gift card?
- How do I redeem my gift card?
- Where can I check the balance of my gift card?
- Do gift cards expire?
- Reward Program Returns
- What are the advantages of joining the Olivela Rewards Program?
- Summer Credits Promotion: $150 off every $500 you spend
- General promotional exclusions
- Why does Olivela feature different cause partners at different times?
- Is there a limit to how much I can spend on a single Shop Pay Installments order?
- Is engraving available for rush or expedited orders?
- What happens if I experience a brand initiated cancellation?
- What if I make a return on a purchase made through installments with Shop Pay?
- How long does engraving take?
- How often do you donate to your cause partners?
- Will an item that is sold out come back in stock?
- Olivela Rewards Program
- PROPOSITION 65
- Orders
- Custom Engraving
- Payment
- Impact
- How do I sign up for the rewards program?
- Gift Cards
- Products
- How can I reset my password?
- Can I make an exchange?
- Can I exchange my Spinelli Kilcollin ring for a different size?
- What is your return policy?
- Promotion Terms & Conditions
- Alterations
- How can I return an in-store purchase?
- Can I return a pre-order?
- Are expedited shipping options available?
- Olivela FAQs
- Can you ship one of my items to a different address?
- Will all my items be shipped together?
- Can I return an item marked Final Sale?
- How long does it take to process a return?
- How can I return an online purchase?
- Returns & Exchanges
- 15% off for first-time customers
- What shipping methods do you offer?
- Shipping